Privacy Policy

Introduction

We are committed to protecting and respecting privacy of our users. This policy sets out how we will treat your personal information collected online in our website www.clusterpoint.com (the “Website”).

By providing your personal information, accessing and using the Website you agree to this policy, our use of cookies, consent to processing of your personal data and the practises described in this privacy policy now and as may be amended.

We reserve the right to update or alter this policy from time to time as may be necessary because of legal compliance requirements or for any other reason. We may notify you of any material changes to this policy by e-mail (sent to the e-mail address provided in your profile), and by posting the new privacy policy on our Website.

Collecting personal information

We collect information from you when you register and create your profile on our Website. You are not required to provide any personal information to browse our Website. You may choose whether to disclose personally information to us, although if you elect not to do so, we reserve the right not to register you as a user.

The Website allows you to register and login using credentials on selected third-party services listed on the Website. By logging in to our Website using a third-party service, you permit us to connect to such third party and to access and use all personal information related to your account with such third party.

We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of this Website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
  • information that you provide to us when registering with our Website (including your email address);
  • information that you provide when completing your profile on our Website;
  • information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters;
  • information that you provide to us when using the services on our Website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
  • information contained in or relating to any communications that you send to us or send through our Website (including the communication content and meta data associated with the communication); and
  • other information (including but not limited to identity documents, verification of financial instruments used on the site).

Using your personal data

We may use the information we collect from you in the following ways:

  • administer our Website and business;
  • improve your browsing experience by personalising the Website;
  • enable your access to and use of the Website services;
  • collect payments from you and supply to you services purchased via the Website;
  • to allow us to better service you in responding to your customer service requests;
  • send you non-marketing commercial communications;
  • send you email notifications and our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  • send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  • provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  • deal with enquiries and complaints made by or about you relating to our Website;
  • keep our Website secure and prevent fraud;
  • verify compliance with the terms and conditions governing the use of our Website;
  • We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Securing your data

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your personal information despite our efforts.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, data you have supplied and that are stored in the service database are encrypted with reasonably secure encryption methods.

All financial transactions are processed through a gateway provider and are not stored or processed on our servers.

Cookies

Cookies are very small text files that are sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both "session" cookies and "persistent" cookies on our Website. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

By continuing to use the Website you consent to our use of cookies.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (for example, Internet Explorer or Chrome) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

To use our Website properly you need to have cookies enabled. If you disable cookies off, some features will be disabled. If you do not enable cookies, you will still be able to browse the site and use it for research purposes.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
  • Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Economic Area (EEA), information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the EEA.

You agree to such transfers of personal information described in this Section.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee.

You have the right request the correction or deletion of your data at any time, provided that this right does not conflict with legally required data retention periods.

You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Our details

This Website is owned and operated by ClusterPoint SIA. Our principal place of business is at Latvia.

If you have any questions about this privacy policy or our processing of your personal data, please contact us by email to info@clusterpoint.com.